9) Customer Service

Outline and describe 5 pitfalls of inadequate or poor customer service give by retailers.


1) Hardly See any Customer Service Officers Around
Even though Carrefour is a very big and has many varieties, but whenever customers need help, we always cannot get anyone to help us. There aren’t customer service officers around the booths or department.

2) Can’t Depend on Their Service
Even if we were able to find a customer service officer, he/she will tell us to wait and he/she will check it out for us. But in the end, we have to depend on ourselves to check it or walk all the way back to the counter to get help as the customer service officer will not get back to us or cannot be found after that.

3) Rude
There was once I needed help, I waited very long for a customer service officer to appear. When I saw a customer service officer, I went straight to approach him and asked if there are other colours for the product that I want to buy. He replied rudely saying ‘all there la, go see by yourself, I am very busy.’ I think this behavior is unacceptable.

4) Fitting Room
The fitting rooms at Carrefour are always very messy and dirty. The floor is very dusty; it makes me feel very uncomfortable to try on their clothing. Not only that, there are hangers all around and I cannot hang my handbag and clothes.

5) Cashier Counters
There are quite a lot of counters in Carrefour. However I realized that they only open one or two cashier counters, not like NTUC or Giant; they always open most of their cashier counters. This makes customers queue for a very long time.